help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 won't stay connected

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2022 15:48 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-28-2022 15:48 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

I have tried all of those suggestions, and it still won't stay connected.  I get it connected and as soon as I start any kind of exercise, it will disconnect.  It also disconnects when I pair my headphones my Versa 3 will disconnect.  Very frustrated!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎05-02-2022 12:53 - last edited on ‎10-15-2023 07:13 by Fitbit Moderator

‎05-02-2022 12:53 - last edited on ‎10-15-2023 07:13 by Fitbit Moderator

Welcome on board, @BloomingFool.

I've moved your post to the Versa 3 board so you can receive related replies. Thanks for the details provided, and the time taken while troubleshooting your watch. I'm sorry you're having this experience and to work on this together, let me suggest reconnecting your watch to the Fitbit app. To do that, please follow these steps:

  1. Forget your Versa 3 from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your watch to refresh its performance.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select your Versa 3, tap Replace Device and follow the on-screen instructions.

Once that is done, try tracking an exercise using your watch as described in here. In the case of your headphones, make sure to check this help article.

Best Answer
0 Votes