help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 won't stay synced to my phone's Bluetooth

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-20-2023 00:05 - last edited on ‎02-20-2023 06:14 by Fitbit Moderator

‎02-20-2023 00:05 - last edited on ‎02-20-2023 06:14 by Fitbit Moderator

I have had my Versa 3 about 2 weeks now and i have already found three problems with this watch. Two of them have been resolved but one hasn't. The Fitbit app is stuck on looking and every time I have to  setup the device again which takes quite long.

 

I hope this will be fixed soon or someone could reply cause its really annoying me.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-20-2023 06:16 - edited ‎10-18-2024 08:27

In response to Guy_

‎02-20-2023 06:16 - edited ‎10-18-2024 08:27

Hi there, @Ariace3. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. @Guy_ Thank you so much for your help. 

I'd recommend trying the following steps:

  • Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3.
  • If there is no connection, restart your Versa 3.
  • Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎02-20-2023 00:22

‎02-20-2023 00:22

Hi @Ariace3 - this seems like a phone or previous watch issue.

 

Logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it. Remove the Bluetooth entries for the Versa 3 from the phone.

 

Then restart both watch and phone, login to the Fitbit App and wait for the pair and link prompts and sync. 

 

If that is not working, click profile photo, make sure only the Versa 3 is shown, click "+ Set up a device" and replace.

 

If this doesn't work mention what is the problem in more detail or you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

Best Answer

‎02-20-2023 06:16 - edited ‎10-18-2024 08:27

In response to Guy_

‎02-20-2023 06:16 - edited ‎10-18-2024 08:27

Hi there, @Ariace3. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. @Guy_ Thank you so much for your help. 

I'd recommend trying the following steps:

  • Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3.
  • If there is no connection, restart your Versa 3.
  • Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎02-22-2023 00:03

In response to MarreFitbit

‎02-22-2023 00:03

I have done all of the above, and it works but it doesn't fix it permanently. It still says looking after a few days after I fixed it. Please let me know if there's a way to resolve this permanently.

Best Answer