Versa 3 won't stop pulsing and stuck on Fitbit logo

[Lindygaye]

My Versa 3 was fine then it started to pulse slowly and all the screen shows is the Fitbit logo. I cannot turn it off or on or reset it. Only two years old. Please help

Moderator edit: edited title to clarity

[CrisVillaFitbit]

Welcome to the community, @Lindygaye, thanks for letting me know about these situations about the screen and vibration of your Versa 3.

Can you confirm the model of your Fitbit, please? Since I couldn't find a Versa 2 in your account. Also, you can try the following:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart  your Fitbit device by following the steps here.
- After this, change the clock face of your Versa 3. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

Let me know how it goes after these steps.

[Lindygaye]

My Fitbit is a Versa 3, not a two. And I’m so cross. I can’t even make it to the two year mark without something going wrong work my Fitbit. I’ve been a customer for so many years and yet I’m constantly having to replace!
Sent from my iPhone

[Noddybunch]

Mine is exactly the same. Just under 2 years. I contacted chatbot on the app and they went through a few things but it didn’t work and said they would escalate it to another team and I haven’t heard back over a month now.

[Lindygaye]

Grrr, I’ve been an avid Fitbit user for over 15 years. Always kept to this brand even though there were hiccups. Maybe time to look elsewhere
Sent from my iPhone