Versa 3 won't swipe

[HenriChr]

My versa3 doesn't swipe anymore. I have tried to restart and reset several times, but nothing works. What to do??? 

Moderator Edit: Clarified subject

[Guy_]

Hi @HenriChr - sync the watch with the Fitbit App if you can, then try changing clock face from the Gallery tile in the App, also fully charge it, till the watch shows 100%.

If it is not responding to the button or tapping you may need to unplug and plug in the charge cable to see progress.

If you can't swipe from any edge across the watch face, see if double tap wakes the display and also a button press [which should both wake and sleep the display].

Try button restart - How do I restart my Fitbit device? 

If still stuck via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They can guide you through the next steps.

[MarreFitbit]

Hi there, @HenriChr. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

[HenriChr]

Hi,

Thank you for your answers. I have tried everything that has been suggested. When I contact the support team via the chat the connection is lost every time. So, I still haven’t solved the issue. I got the watch in January 2021, I am sad that it is already causing me problems. What can we do to solve this? 

[MarreFitbit · Accepted solution]

@HenriChr I'm sorry to hear about the connectivity issues you've been experiencing while chatting with us. Please feel free to give us a call. You can find more information at https://myhelp.fitbit.com/s/support?language=en_US