06-29-2024
08:10
- last edited on
06-29-2024
09:00
by
MarreFitbit
06-29-2024
08:10
- last edited on
06-29-2024
09:00
by
MarreFitbit
my versa 3 works fine a few days and the stops synching. now it will not synch at all. i removed it from the app on my phone and I get the 4 digit code and can enter that but then after a few minutes it get that message about a connection issue and it aborts. I am not buying another smart watch after all of this. They cost too much and I am tired of the problems. I have had to replace the band 3 times now. I am not too rough on them I sit at a desk and work all day. I just bumped it on something and the band came off. Now it comes off real easy, just taking a jacket off will cause it to come lose.
Moderator Edit: Clarified subject
06-29-2024 09:02
06-29-2024 09:02
Hi there, @keitho. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not syncing. We‘re taking your comments and sentiments in regards to our products and services into consideration.
To better assist you, please confirm whether you've tried all steps provided in this help article Why won't my Fitbit device sync?
If the issue persists, please try the steps below in the order listed. Important: Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.
With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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07-02-2024 14:24
07-02-2024 14:24
Same issue here. I've tried all that @MarreB explained and it works for a day. Next day I have to do it all over again. I loose all my stats plus a lot of time doing this over and over