Versa 3 won't sync after charging it

[Anfieldman]

Any ideas on syncing, i've tried all the advice from Fitbit, turned my Fitbit off & back on, force stopped the app, turned bluetooth off & back on & it will not sync, it only happens when I take it off to charge it up. I'm loosing the will to live!!!!

Moderator Edit: Clarified subject

[RiekoC]

Hello @Anfieldman 

I moved your post from the Android platform forum to the Versa smartwatch product help forum. Hopefully, someone here will be able to help you.

[Guy_]

Hi @Anfieldman - the new V4 Fitbit App is unreliable and has a mind of it's own depending on version.

In cases that are not responding to normal methods 

try removing the watch Bluetooth entries from the phone and then Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on or other watches.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and run " set up a Device" and replace, this should rebuild the Bluetooth entries and sync if this part of the new Fitbit App works. It may not.

[MarreFitbit]

Hi there, @Anfieldman. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 3 is not syncing anymore despite all the steps you've already tried. I understand how you must be feeling. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. It seems like you have exhausted all troubleshooting steps we could've provided here so there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Guy_ @RiekoC I appreciate your help guys!