Versa 3 won't sync and I can't unlock it

[danjholland]

My watch is telling me to unlock via my phone and won't let me access the watch. At the same time the watch is no longer syncing so I can't unlock it. What can I do? I've tried resetting the versa 3 but if I hold down the button it just brings up the 'unlock with phone' image. 

Moderator Edit: Clarified subject

[EstuardoFitbit]

Hey there @danjholland, welcome to the Community. 

Thank you for the troubleshooting steps you've already taken.

It's important to keep the device connected to your account to avoid further complications. Please refer to this article for instructions on unlocking your device: How do I use the device lock on my Fitbit device?

[danjholland]

Thanks for your response. The watch doesn't sync to the phone so I can't use the app to unlock it unfortunately.

[EstuardoFitbit · Accepted solution]

Hey there @danjholland, thanks for being back. 

In this case, I'll suggest restarting your watch and phone to make it sync again. 

The watch only needs to press and hold the button for about 10 seconds. 

[danjholland]

Thank you for your help, I managed to get it reset eventually and have sorted the issues. 

[EstuardoFitbit]

@danjholland That is amazing. 

I'm glad to hear that we got the issue resolved. 

Please do not hesitate to keep sharing your concerns or feedback with us, we are here to help.