Versa 3 won't sync and it tracks too many floors

[neiljo]

Where to start, It doesn't often sync, therefor the time is anywhere from 3 to 8 min. off.

Then the stairs, I went up 1 flight from the basement today but had 7 on the watch. I live in a bungalow.

Went for a walk later now I have 53 floors. There's no way I've climbed that many.

I used to struggle to get 10 with my old Fitbit.

I did a reset last week and it's still the same. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @neiljo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3. I understand where your concern is coming from. Also, thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

As for the syncing difficulties, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, please see Why won't my Fitbit device sync?

Hope that helps. 

[neiljo]

Hi, I'm on a Moto G7 running android 10. This is my third fitbit and have had trouble with all of them syncing.

I can sync on my phone but have to open the fitbit app and swipe down to force it to sync.

I uninstalled the app on my phone and then reinstalled it, and am not getting the phone with the line through it on the watch so far.  

Today I should have two flights of stairs but the watch says 6.

Neil

[Redsteve]

I have the same issue with floors. Probably done 2 this morning versa3 shows 22 already. Shows 70 floors on Tuesday, absolutely no way!