Versa 3 won't sync my activities to my Fitbit app

[ClausW]

Versa 3 not syncing to iphone. Steps are transmitted but activities not.  Message "Couldnt sync your versa 3" is displayed. Rebooting the watch and shutting down and restarting the app did not help so far.

Internet works fine

General comment: the update to the app was a big failure

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ClausW. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. I understand how you must be feeling. 

To better assist you, please confirm if you've also tried all troubleshooting steps provided here Why won't my Fitbit device sync? 

If the above doesn't work, may I know if besides the activities you're missing any other data? 

[NeilTB · Accepted solution]

Had the same problem - Versa also didn’t seem to be collecting info. Noted the website announcement that there were problems (related to latest update?) and waited until this morning. Everything now seems to be working, so hopefully the issue is permanently resolved.

[MarreFitbit]

@NeilTB Welcome on board! I'm glad to hear that your Fitbit app is working fine. 

We seem to have had some issues, but as you mentioned, everything seems to be working now.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!