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Versa 3 won't sync my sleep score anymore

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‎11-04-2024 22:00 - last edited on ‎11-06-2024 09:43 by Fitbit Moderator

‎11-04-2024 22:00 - last edited on ‎11-06-2024 09:43 by Fitbit Moderator

For the last 2 days my Versa 3 doesn’t show my sleeping stages anymore. No error message appear. It just says « no score ». I didn’t change anything on my watch. Is it linked to the new update that has a bug??? Please fix it as it is annoying.

Moderator Edit: Clarified subject

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‎11-06-2024 09:46

‎11-06-2024 09:46

Hi there, @LeitoV. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 3 is not tracking your sleep score anymore. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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