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Versa 3 won't sync or connect to Wi-Fi

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‎06-25-2021 06:29 - last edited on ‎06-26-2021 17:46 by Fitbit Moderator

‎06-25-2021 06:29 - last edited on ‎06-26-2021 17:46 by Fitbit Moderator

This is really frustrating. My Versa 2 stopped syncing 2 days ago. My Versa 2 now can’t find my wifi, even after I go through the process of having my phone forget the device. 

 

Moderator Edit: Clarified subject

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‎06-26-2021 18:08 - edited ‎08-28-2023 05:36

In response to Limimol

‎06-26-2021 18:08 - edited ‎08-28-2023 05:36

Hi there, @MrsRosey. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

In addition to the steps you've done so far, please try the following:

  1. Make sure you've removed the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
  2. Restart your Versa 2.
  3. Turn off other Bluetooth connections when not in use.
  4. Plug it into the charging cable and open the Fitbit app.
  5. Set up your Versa 2.

If you continue having issues, please see Why can't I set up my Fitbit device? and Why won't my Fitbit watch connect to Wi-Fi? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-25-2021 09:48

‎06-25-2021 09:48

My versa 2 is also not synching for almost a week and won’t find wifi. I have Iphone, and all “we’re fixing it” notifications are for android. 
good luck!

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‎06-26-2021 18:08 - edited ‎08-28-2023 05:36

In response to Limimol

‎06-26-2021 18:08 - edited ‎08-28-2023 05:36

Hi there, @MrsRosey. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

In addition to the steps you've done so far, please try the following:

  1. Make sure you've removed the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
  2. Restart your Versa 2.
  3. Turn off other Bluetooth connections when not in use.
  4. Plug it into the charging cable and open the Fitbit app.
  5. Set up your Versa 2.

If you continue having issues, please see Why can't I set up my Fitbit device? and Why won't my Fitbit watch connect to Wi-Fi? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes