Versa 3 won't sync or pair to my phone

[annandalecycles]

My Versa 3 wants my four digit code, I haven’t got one? Tried for 4 days to sync it, purchased premium subscription as I thought would help but now worse, no facility to sync at all now! Tried chatting with Fitbit and they told me to do this and that but was away over my old head, like a different language, asked for a reimbursement but she said it was Apple I bought it off, goes from bad to worse! Useless watch useless app!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @annandalecycles. Welcome to the Community Forums. Sorry to hear about the inconveniences you're having with your Versa 3. I understand where your concern is coming from. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

On a side note, please know that the 4-digit code you're being asked is for you to set up your Versa 3 as it seems it has been unpaired from your Fitbit account. In case you're missing some troubleshooting steps, I'd like to suggest the following:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above doesn't work, please contact our team for further assistance.

Thank you for your understanding. 

[annandalecycles]

Turn out it’s a faulty watch I’ve had since last October, no matter it’s getting replaced! 

[MarreFitbit]

@annandalecycles Thanks for the update! I'm glad to hear your Versa 3 is getting replaced. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[annandalecycles]

Hi, I was happy too until the newly refurbished watch arrived. I’m quite disgusted at Apple/Fitbit replacing my faulty watch with a refurbished watch! I complained and they said “ check the warranty”! Who looks at warranties when purchasing a smart watch? Anyway, I received the refurbished watch and it was knackered, could not get it to work in any sense of the word. Went through fault finding with Fitbit technician and they agreed so now I’m waiting for another, that’s what happens for sending second hand watches back out! Surely there is a law against this practise?
Disgusted
Gordon Burgess

Sent from my iPad

[Daddy-Tryn]

Trouble is inhave to do that whole process every single time I want to sync... Thats ridiculous. I am.likely going back to my old Fitbit.... Very unhappy with the versa it should perform better then the charge 4 but its not even close.

[Guy_]

Hi @Daddy-Tryn - if you explain your symptoms and phone used, perhaps in a new topic, let's see if we can find a simpler fix, instead of living with a complicated remedy..

[Daddy-Tryn]

I have an LG Stylo 6 that synced awesome never failed with my charge 4 even when using the phone in my jeep it would still sync and update etc. With the versa I have found to sync I simply restart the phone and sync immediately I have about 90 to 120 seconds of time to make the sync happen after phone restart otherwise it is unable to connect again. Very disappointing afyer having such perfection with the charge4

[Guy_]

@Daddy-Trynh - that isn't a normal behaviour by any means and needs resolving.

Presumably you already tried a Shutdown of the watch from the Settings menu? Wait at least 10 seconds before placing on the charger to restart it and charge it.

Also try the SimpleCheckUp app. What this does is tell you if the watch can find the phone at any time (and when it last synced, and more).

With that information you get a better picture of what is happening and when.

Have a look at the phone battery optimization and make sure Bluetooth or Fitbit App are not being shutdown.

Another quicker solution in the interim is to logout of the Fitbit App and after clearing the storage cache and force stopping it, login again.

Go to the phone's home screen without closing the App and click on the sync popup and see if it reconnects.

You can also try removing the Versa 3 Bluetooth entries from the phone's Bluetooth and doing the quicker solution ahain. This will remake a new pair and link with the watch (in case it is corrupted)

While your phone won't sync automatically with the watch you lose all sorts of functions, such as notifications, time syncing, etc. So it needs sorting.

[annandalecycles]

I have explained in the post the problems and Fitbit have said the watch needs to be replaced as it’s faulty, I don’t know how else to explain a faulty watch?

Sent from my iPad

[Daddy-Tryn]

@Guy_  I have tried shut downs, wipes, re-installs, etc and yes it simply keeps happening. The watch for whatever reason simply refuses to identify or connect to my phone if it has been on longer then 2 minutes. I have even checked to ensure the phone is not connecting to something else and blocking priority etc and have even removed all other BT connections my phone has in memory etc. Same problem. best I can figure is the watch shuts down the connection time after a couple minutes and have not found anyway to adjust or even identify if this is the issue. I just know the watch stops seeing the phone very quickly after restart of either device. Thankfully my phone restarts very quickly but it is frustrating not to have "live" updates on my fitness routines like I used to have with the charge4.

[Guy_]

@Daddy-Tryn  - it sounds very odd - if you can fix it with only a reboot of your phone it may not be a watch problem.

Try the SimpleCheckUp app because it might tell you the watch is connected, but to something else, so you could check that you don't have other Bluetooth devices connecting to it.

You can chat with Fitbit via the App, click profile photo, Help & support, Contact Customer support, they may know more of this type of problem.

If you do find a solution it would be good to post back to help others.

[annandalecycles]

Solution! Replace watch, simples!

Sent from my iPad

[Stephanie66]

The simple check up

app is not available.

[Remo23]

I saw today that if it went pair you may have an older fitbit app version OR you may need to use the instructions for an I Phone.   Then it worked for me. 

[Guy_ · Accepted solution]

Hi @Stephanie66  - please check your firmware level in the watch Settings, About, System info menu. 

If it is too old you won't be able to install SimpleCheckUp.by clicking on the name here in your phone's browser, and then OPEN APP.

Or try again by going to the Fitbit App Gallery tile, click the search ring, enter the name as spelt and press search and click on it.