Versa 3 won't sync properly with my Android phone

[Jasmine2023]

I have had the Versa 3 for 7 months. For the first 3 months syncing was rarely an issue. Now every other day I can't sync and resetting rarely goes smoothly. I also get an error message when I try to go through the customer support function via Fitbit. I'm starting to wonder if it's worth using given how inconsistent it is. Is anyone else having the same issues?

I did change phones a month ago but the problems started well before I changed phones, and the Versa 3 syncs sometimes, so I don't think it's a duplicate install issue. My old phone was a Pixel 3xl, my new phone is a Samsung S23+. The sync issue is definitely increasing in frequency. No other Bluetooth issues with my phone I've noticed. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jasmine2023. Welcome to the Fitbit Community Forums. It's sad to hear that you keep having syncing difficulties with your new phone. I understand how you must be feeling as your Versa 3 is not that old. We‘re taking your comments and sentiments in regards to our products and services into consideration. I'll do my best to help you with this. 

If you haven't done so yet, please try the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Jasmine2023]

I have done these steps dozens of times over the past few months. Yes, I can get it syncing again when I do these steps once or twice, but I am having to do this 2-3 a week which seems to be a software issue I'm guessing? 

[8Ho]

ich habe das gleiche Problem und habe die Versa 3 seit September neu

[Jasmine2023]

Of note, I think the problem started with the major Android update that changed the interface - that was rolled out in September which was around the time I started to have a regular problem with syncing.

There are other glitches like the 10k step notification jamming on the phone with the Fitbit logo or just not showing at all, and the widget at the top of the app still showing calories just with kj instead of converting them. But those are pretty minor compared to the sync errors. 

[Jasmine2023]

I think it was the September app update for Android. 

[Guy_]

Hi @Jasmine2023 - unfortunately the new V4 Fitbit App has many faults and poor syncing reliability is one of them. It is not nearly as robust or functionally capable as the previous V3 version which has not been made available again while they sort out all the issues.

[Laurt50]

My Versa 3 won't stay linked to my phone. I can't find where to update it and I have had mine over 3 yrs. Watch works great, just won't link up. No one can help because I can't get into the help, says I don't have permission. 

[Guy_]

Hi @Laurt50 - did you follow the steps posted earlier by @MarreFitbit it may work for a while.

[Jasmine2023]

I agree it does seem to be app related rather than hardware. The new app did improve some things but connection reliability is not one of them. 

[Jasmine2023]

If your phone is an Android you just update it through the Google Play store, not through the Fitbit app.

The chat function (and people assisting) used to be very helpful, but without access to that your best option is likely these forums.