Versa 3 won't sync to my Android phone anymore

[blancomrl]

My Versa 3 is not syncing to my Android phone or tablet. All software ( phone, tablet and Fitbit app) is up to date. Versa 3 is paired to Bluetooth properly. My Versa only tracks my steps but doesn't even reflect the correct time. I have uninstalled and reinstalled the app, taken the Versa 3 off and setup again, to no avail. Whats going on?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @blancomrl. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've done so far, please try the following:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.

Once you manage to pair and sync your Versa 3, the time should be also corrected.

Hope that helps. 

[blancomrl]

Hi MareeFitbit, I did all of the steps yesterday afternoon and my Versa 3 worked for a couple of hours and slowly degraded throughout the evening. I woke up to a dead battery drained Versa 3. Both my phone and tablet are compatible and meet the requirements. 

[MelissaN32]

Same for me. I think something is wrong with the update they rolled out but I've never had issues before.

[MarreFitbit]

@blancomrl I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@MelissaN32 Welcome on board. Thanks for the details provided in your post. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here. If you still need help, please feel free to contact our team back for further assistance.