Versa 3 won't sync to my Android phone

[PrettyPaws1980]

 My versa 3 will not sinc. It says I need to have nearby permissions set, and I have messed it with for over two hours it will not sinc. I can't find nearby permissions in the app.  I have uninstalled 3 time and this has not helped at all. I am in a step bet and need it to sinc today! Please help! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @PrettyPaws1980. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, I'd recommend taking a look at these help articles Why is the Fitbit app prompting me wo turn on location services?, What should I know about using the Fitbit app on my Android phone? and Why won't my Fitbit device sync?

Hope that helps. 

[PrettyPaws1980]

It's an a Droid s21 with 5g. It's worked just fine until 11:54pm past night.  I read all those articles.  it's not working. 

[Sh9]

Having the same problem

[lovmy8k9s]

Im having same problem is there a resolution yet ? 

[MarreFitbit]

@PrettyPaws1980 I appreciate you had followed the tips and recommendations provided above.

@lovmy8k9s @Sh9 Thanks for stopping by in the Community Forms. If you've also followed the tips and recommendations I provided here as @PrettyPaws1980 did, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.