Versa 3 won't sync to my phone

[wombatstew3]

My phone and watch Bluetooth don't sync together did when I first did it but not now not sure why.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @wombatstew3, welcome to the Community Forums. 

Have you checked if your Versa 3 is still paired to your Fitbit account? To see when was the last time it synced or to check if it's still paired to your account, please tap the Today tab > your profile picture > your device image. If your tracker got mistakenly unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?.

If you continue having syncing difficulties, follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher and Android OS 7.0 or higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

[moiraGL]

This is also happening to me. Got my Fitbit yesterday paired ok. Today it lost its pairing, I chose forget this device and now Bluetooth can’t find it to re add it? 
it’s still visible in my Fitbit app and it says looking next to it 

[MarreFitbit]

Hi there @moiraGL, thanks for stopping by and for already troubleshooting the connectivity issues with your Versa 3.

Besides the steps you've done, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
* Restart your phone.
* Restart your Versa 3 by following these steps: How do I restart my Fitbit device? 
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 3 is still having syncing difficulties, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Keep me posted on the outcome. 

[AndreaFitbit]

Thank you for sharing your experience and troubleshooting. 

If your Versa 3  is having syncing issues, please follow the troubleshooting steps here Why won't my Fitbit device sync?