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Versa 3 won't sync to my phone

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‎02-10-2022 01:09 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-10-2022 01:09 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

A couple of weeks ago my Versa 3 battery died and I left it untouched for some weeks. Yesterday I got it back out, charged at and wanted to sync but with no success. Did all the steps from the "why doesn't my Fitbit sync' topic but still no success. 

I would like to do a factory reset but I'm missing a lot of apps and tabs in the versa 3 menu including the settings tab. Only things visible now are: Spotify, search my phone, agenda, a map saying "No Trans" and voice assistant.

Kinda stuck on what to do now. Anyone with ideas?

 

 

Moderator Edit: Clarified subject

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‎02-10-2022 05:01 - edited ‎07-22-2023 03:58

‎02-10-2022 05:01 - edited ‎07-22-2023 03:58

Hi there, @ew00t. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

I've seen you reached out to our Support Team after posting here and they've been helping you since. 🙂

Maria | Community Moderator, Fitbit


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