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Versa 3 won't sync with my new phone

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‎05-26-2023 09:39 - last edited on ‎05-27-2023 05:43 by Fitbit Moderator

‎05-26-2023 09:39 - last edited on ‎05-27-2023 05:43 by Fitbit Moderator

  • Hello! I just got a Samsung phone, and Mt fitbit started acting weird. I did a factory reset so I could sync it to my new phone, and it hasn't worked ever since. I tried everything on the website and I have no clue where I went wrong. Please help!

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-26-2023 13:44

‎05-26-2023 13:44

Yes, I have issues with it constantly disconnecting bluetooth even though I am right next to my phone. It is ridiculous. 

Best Answer

‎05-26-2023 14:51

In response to jAKEMEfit82

‎05-26-2023 14:51

Thank you! My father figured it out for me. Have a good day!
Best Answer

‎06-12-2023 12:02

In response to Hey_

‎06-12-2023 12:02

Hi @Hey_ @jAKEMEfit82. Welcome to the community forums.

Thanks for sharing the details about this inconvenience.

If you still have the difficulty to sync with your phones, please try to follow this instructions:

If you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again.

In addition, I recommend that you try restarting the device.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

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