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Versa 3 won't sync with my phone at all

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2023 02:58 - last edited on ‎12-03-2023 10:04 by Fitbit Moderator

‎11-20-2023 02:58 - last edited on ‎12-03-2023 10:04 by Fitbit Moderator

1)   2 months ago,I wrote in this forum about my Fitbit not syncing and watch being 15 minutes late. After an automated reply, I guess, and then a reply to do all those step,which I did.SOmeone,no one from here help me.

2) I then wrote to LIVE CHAT. I was told that my problem had to be referred to a specialist.Yeah.Mark wrote to me .I explained and then a Joanne told me to download the latest IPad OS nd try everything again. I did.Turn off and on the watch, turn off and on the IPad, did same for Bluetooth..ZILCH nothing.

BY this time my watch is running at 5 DAYS LATE!!

3) So I wrote AGAIN to LIVE chat since it is so darn hard these days to TALK TO A HUMAN.

Dianne seemed so helpful in LIVE CHAT.Said she is personally interested that I get this resolve but she has to refer me to the AUstralian team

4) Today Australian team(I guess) got back to me and for ….sake..asks me to try all those steps all over again!!! As if I had not been doing it!! My GOD!!! I have the reference number..cant u read the case. Team after team keeps asking me to try to do the steps again and then they say..if not..contact us at that “help.fit” AGAIN

Goodness gracious me! Whatn does it take to get help!

 

Moderator Edit: Clarified subject and formatting

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5 REPLIES 5

‎11-20-2023 09:15

‎11-20-2023 09:15

Hi @Conz I checked your earlier posts and you were helped by an employee of Fitbit, a Moderator, so it was not an automated reply. These are the community forums, where it's peer-to-peer help, so when you see a Moderator stop by, you're getting it direct from Fitbit.

Sometimes you do have a new person ask you to follow the same steps again, just in case a step was missed and it might get you going. I've had this experience with computers and cell phones, so I know it's frustrating.

While my post isn't going to be much help, I have asked a Fitbit Moderator to stop by to see if they can offer any assistance, but a Moderator is not customer support.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-20-2023 13:30

In response to Odyssey13

‎11-20-2023 13:30

Thanks,Odyssey13

Best Answer

‎12-03-2023 10:50

In response to Conz

‎12-03-2023 10:50

Hi there, @Conz. @Odyssey13 Thanks for the heads up!

@Conz Thanks for the detailed information, the steps tried and the time taken while contacting our Support team. I understand where you're coming from and I'm sorry for the delayed response, and the experience that you've had with your Versa 3. Your feedback is appreciated and will help us to work on our products in order to prevent this from happening again.

Because it's been a few days, may I know if your Versa 3 is still not syncing? What is the error message that you're getting? Let me share that our team recently released a new update for the Fitbit app, so just in case you haven't done so, make sure it's installed and try setting up your watch one more time as a new device to see how it goes.

Best Answer

‎12-04-2023 19:33

In response to LizzyFitbit

‎12-04-2023 19:33

Hi Lizzy,thanks for getting back to me.Ihave downloaded the update,as andvised by you, switched  off and on the device, the blue tooth, still tells me “Not working”, “Try again?” I have done this so many many times and it is still not working.It has been months,since September. I have been without a watch.Just cancelled th Fitbit premiums becuase U had been paying and not using it.

Can u please help?Thanks

Best Answer

‎12-28-2023 17:27

In response to Conz

‎12-28-2023 17:27

Hi there, @Conz.

Thanks for replying back and confirming that you've tried our suggested steps to resolve the issue with your Versa 3. I apologize that you continue having this issue.

Because the troubleshooting has been exhausted, I've contacted our Support team so they can create a new case for you and provide you with further assistance. Rest assured that I'll forward all the steps that you've tried so they can continue helping you from here.

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