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Versa 3 won't track my calories accurately

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‎10-09-2022 09:19 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎10-09-2022 09:19 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

My Fitbit is working and logging my steps, I have done 14500 today but my calories are my basic base level. It hasn’t recorded any further calories. My Fitbit has synced steps but calories burned for the day (up to 5pm) is only 1200. I burn a minimum of 2000 on a low step day. 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-09-2022 09:46

‎10-09-2022 09:46

Calorie burn is based on heart rate, not on steps.  Check your heart rate graph.  If heart rate not being recorded, see if heart rate is turned off in settings.  I don't remember on Versa 3 if you can even turn heart rate off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-09-2022 10:14

In response to JohnnyRow

‎10-09-2022 10:14

Heart rate has been tracked for the day but it’s saying I haven’t burnt a single calorie over the base rate that you burn for just being alive!

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