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Versa 3 won't track my heart rate accurately

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‎11-21-2022 12:58 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎11-21-2022 12:58 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

My app does not properly record heart rate during activities

 

 

Moderator Edit: Clarified subject

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‎11-22-2022 07:59 - edited ‎10-17-2023 05:41

‎11-22-2022 07:59 - edited ‎10-17-2023 05:41

Hi there, @Salvina_S. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3.

Several factors can affect heart rate, including air temperature, stress level, alcohol or caffeine intake, immune response to illness, and medication use (source).

Exercising in cold weather can make it more difficult for your device to track your heart rate, as environmental conditions can affect skin perfusion (the amount of blood that flows through your skin). Spikes in your heart rate during sleep may be caused by sudden movements (for example, waking up and getting out of bed), or a weak signal due to wrist placement. 

As with all heart-rate tracking technology, accuracy is affected by personal physiology, device location on your arm, and type of movement. For a more accurate heart-rate reading:

  • Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
  • When you’re not exercising, wear your device a finger’s width above your wrist bone.

  • During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

To resolve common issues, see our troubleshooting steps in What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-22-2022 07:59 - edited ‎10-17-2023 05:41

‎11-22-2022 07:59 - edited ‎10-17-2023 05:41

Hi there, @Salvina_S. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3.

Several factors can affect heart rate, including air temperature, stress level, alcohol or caffeine intake, immune response to illness, and medication use (source).

Exercising in cold weather can make it more difficult for your device to track your heart rate, as environmental conditions can affect skin perfusion (the amount of blood that flows through your skin). Spikes in your heart rate during sleep may be caused by sudden movements (for example, waking up and getting out of bed), or a weak signal due to wrist placement. 

As with all heart-rate tracking technology, accuracy is affected by personal physiology, device location on your arm, and type of movement. For a more accurate heart-rate reading:

  • Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
  • When you’re not exercising, wear your device a finger’s width above your wrist bone.

  • During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

To resolve common issues, see our troubleshooting steps in What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-01-2023 04:33

‎02-01-2023 04:33

Don't buy that response from Fitbit. The Versa 3 heart rate monitoring is subpar. I can be getting my butt kicked in a workout and my heart is going to jump out of my chest and this heart rate monitor is way off showing my rate is 70s to 80s. I check it with a real heart rate monitor and it's showing 120s as it should for the workout.

The Versa 3 is a poor product with poor customer service. Essentially I have a watch that sometimes tracks steps nothing more. Buy a different brand fitness watch if you are looking for one.

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