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Versa 3 won't track my heart rate

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‎02-04-2022 02:11 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

‎02-04-2022 02:11 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

I have factory reset 3 times to try to resolve but I'm getting no LED or heart rate monitoring. I'm seeing _ _ where pulse should be. Please advise.

 

Moderator Edit: Clarified subject

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‎02-04-2022 04:32 - edited ‎05-11-2024 05:11

‎02-04-2022 04:32 - edited ‎05-11-2024 05:11

Hi there, @Alderado. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you haven't done so yet, I'd recommend taking a look at this help article What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


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‎02-04-2022 04:32 - edited ‎05-11-2024 05:11

‎02-04-2022 04:32 - edited ‎05-11-2024 05:11

Hi there, @Alderado. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you haven't done so yet, I'd recommend taking a look at this help article What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-04-2022 06:17

In response to MarreFitbit

‎02-04-2022 06:17

Hi there, I have tried this, thank you. It remains unchanged. Hoe do I 'reach out'?

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‎02-04-2022 06:22 - edited ‎08-24-2023 04:05

In response to Alderado

‎02-04-2022 06:22 - edited ‎08-24-2023 04:05

@Alderado I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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