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Versa 3 won't track my resting heart rate

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‎01-11-2023 07:57 - last edited on ‎01-13-2023 03:31 by Fitbit Moderator

‎01-11-2023 07:57 - last edited on ‎01-13-2023 03:31 by Fitbit Moderator

I must say since I purchased my new fitbit  versa 3 I have only been disappointed with it. Todays issue is that it has not read my resting bpm since Sunday. I wore the fitbit the entire day today, have just synced to my phone and it still hasn't recorded anything for today on the section of the app whereyoucanmonitorit.  All other ex exercise for this morning has been recorded. My fitbit Charge 2 was brilliant... such a disappointment. 

 

Moderator Edit: Clarified subject

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‎01-13-2023 03:37 - edited ‎06-13-2023 10:21

‎01-13-2023 03:37 - edited ‎06-13-2023 10:21

Hi there, @Careybenning. Thanks for stopping by in the Community Forums. and sharing the details about the issue with your Versa 3. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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