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Versa 3 won't track my sleep data accurately

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‎11-09-2022 02:01 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎11-09-2022 02:01 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

It detected a good 1 hour  sleep while I took it off for showering or massaging. The customer support suggested to turn off sleep sensitivity to normal the first time, but it continued to detect wrongly. The second agent then advise the opposite, to switch back to sensitive. What kind of support is this?  I have been using versa 2 for almost 2 years and it never happened once with my setting in sensitive. 

 

 

Moderator Edit: Clarified subject

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‎11-10-2022 06:43 - edited ‎08-04-2023 03:58

‎11-10-2022 06:43 - edited ‎08-04-2023 03:58

Hi there, @Poohc. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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