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Versa 3 won't track my sleep data accurately

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‎12-14-2022 13:18 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎12-14-2022 13:18 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

My Versa 3 will not record my sleep accurately, which makes me worried that it is not tracking anything accurately.  I have done everything they asked me to do, they even sent me a new one which doesn't work either.  They then told me to wait for the undate on Nov 25, 2022 and I am still waiting.  No update yet.  I am finding this ridiculously frustrating.  I don't think they can fix this, and I think I have waisted my money.  I will not be buying a fitbit product again. 

 

Moderator Edit: Clarified subject

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‎12-15-2022 11:57 - edited ‎11-29-2023 13:57

‎12-15-2022 11:57 - edited ‎11-29-2023 13:57

Hi there, @Aappleyard. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. I understand how you must be feeling. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding. See you around! 

Maria | Community Moderator, Fitbit


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