Versa 3 won't turn on and it's stuck on the Fitbit logo

[H3LPftloG]

I've worn a Fitbit for about 9 years non stop and all of a sudden my Versa 3 vibrates, shows the Fitbit logo and turns off. Now it won't turn back on. I've tried everything that's been suggested and nothing works. There is no way to contact Fitbit directly??? Even Amazon has customer service! The good news is, it's not just Apple Watch or Fitbit anymore. There are a ton of options so I guess I'm going to have to try something new. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @H3LPftloG. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still unresponsive. I understand your concern, I will do my best to help you with this!

As our last resort, I'd recommend performing a factory reset on your Versa 3. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please sync your Versa 3 and then, proceed with the steps below in the order listed: 

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Once the above has been done, you can now proceed to set up your Versa 3 again by following the steps provided here How do I set up my Fitbit device?

I apologize for the inconvenience while trying to contact our support team, please click here to get connected.

[H3LPftloG]

It's completely unresponsive

[LeeNi]

HOw do you do this when the watch is not reaponding?

[H3LPftloG]

How do I know if something is non -responsive?? Because it doesn't do a thing when I hold the button down for 60 seconds straight. I charged it for hours. It's completely done.  But that's okay. My husband and I have both already abandoned Fitbit and gone with a new brand. So far the Garmin Brand is great and has more cool features than we ever imagined so we're done here. Thank you