Versa 3 won’t turn on and keeps stuck on Fitbit logo

[Jaksay]

My versa 4 keeps vibrating once and then the Fitbit logo appears on the screen before it then switches off again - and then repeats it - every so often there is also a thin line that flashes across the screen. This continues until it runs out of battery (I can hear the single vibration all the time as it tries to switch itself on)  I have pressed and held the side button many times to try to do a reset but it just keeps doing the same thing ! Please help ! 

Moderator Edit: Clarified subject

[Guy_]

Hi @Jaksay  - probably best to chat via the Fitbit App, Help & support, Contact Customer support.

[MarreFitbit]

Hi there, @Jaksay. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post and your time in trying to solve this issue. I understand where your concern is coming from. 

I've seen you did follow @Guy_'s advice and contacted our Support Team after posting here and they've already assisted you. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

I've moved your post to the Other Versa Smartwatches board for organization purposes.