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Versa 3 won’t turn on - charged

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‎11-17-2023 08:14

‎11-17-2023 08:14

I’ve followed the instruction to hold the side button for 15 seconds while on the charger (actually held it for longer) multiple times and the Versa 3 will still not turn on. I am unable to reset via the Fitbit app because it can’t find my Versa 3. Please help! 

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‎11-17-2023 15:29

‎11-17-2023 15:29

I'm glad to see you for the first time in the forums @JLB102.

Thank you for providing the details about the inconvenience with your Versa 3. 

If this is related to the battery, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

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