Versa 3 won't turn on or charge

[Kaz31]

Had my versa 3 for about 2 years. Randomly the screen went black at 60% charge and now doesn't respond to anything. I can't charge it, the button doesn't do anything, nothing. I did manage to get the Fitbit logo to appear briefly two days ago after leaving it to discharge for a week and then putting it on to charge, but nothing happened afterwards and it went back to the same status. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Kaz31  - you may have a cleaning or charge cable issue, see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

If you can get the logo, restart the phone and watch and in the Fitbit App Click profile photo and "+ Set up a Device" it might just resolve it.

[MarreFitbit · Accepted solution]

Hello there, @Kaz31. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

I agree with @Guy_. so please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above doesn't work, I recommend performing a factory reset on your Versa 3:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. Now you can set up you Fitbit device. To do so, see How do I set up my Fitbit device? 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.