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Versa 3 won't turn on or charge

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‎05-31-2022 14:54 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

‎05-31-2022 14:54 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

Ive had the watch since January 22 and its been good when it works but it hasn't been able to charge or turn on. I've gone through all the forum help topics but nothing works, restarting, hold for 10-15secs, repeat in charger, check charger, clean etc.  I find it concerning that seems to pretty common problem.

 

Thanks

 

Moderator Edit: Clarified subject

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‎05-31-2022 20:25 - edited ‎06-02-2022 06:37

‎05-31-2022 20:25 - edited ‎06-02-2022 06:37

Hi @Curt651  - did you fully check the charge cable and clean inside the 4 contact holes as in the instructions given in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

 

Try contacting Fitbit for a replacement charge cable, if you properly cleaned the watch.

Author | ch, passion for improvement.

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2 REPLIES 2

‎05-31-2022 20:25 - edited ‎06-02-2022 06:37

‎05-31-2022 20:25 - edited ‎06-02-2022 06:37

Hi @Curt651  - did you fully check the charge cable and clean inside the 4 contact holes as in the instructions given in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

 

Try contacting Fitbit for a replacement charge cable, if you properly cleaned the watch.

Author | ch, passion for improvement.

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‎06-02-2022 06:29 - edited ‎08-09-2024 03:41

In response to Guy_

‎06-02-2022 06:29 - edited ‎08-09-2024 03:41

Hi there, @Curt651. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I've seen you indeed contacted our Support Team and they've already helped you with this matter. Please feel free to contact them back if you have any questions or concerns regarding the outcome of your case. 

@Guy_ Thanks for your help!

Have a nice day!

Maria | Community Moderator, Fitbit


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