Versa 3 won't turn on or charge

[AdrVera]

My Versa 3 is not working at all.  Not even charging, completely dead.

Moderator Edit: Clarified subject

[Guy_]

Hi @AdrVera  - if its not charging the battery will be flat. Often cleaning helpg or it could be a common with charger - see instructions How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[MarreFitbit · Accepted solution]

Hi there, @AdrVera. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, I'd to try restarting your Versa 3. For instruction, see How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, I recommend trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope that helps.