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Versa 3 won't turn on or charge

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‎03-04-2022 05:05 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

‎03-04-2022 05:05 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

My Versa 3 suddenly died. It went to a black screen, even though still had charge, and now it doesnt charge. I tried plugin it on my PC or in a wall socket and it does not charge.

 

Moderator Edit: Clarified subject

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‎03-04-2022 07:51 - last edited on ‎08-15-2024 07:08 by Fitbit Moderator

‎03-04-2022 07:51 - last edited on ‎08-15-2024 07:08 by Fitbit Moderator

Hi @lfdepippo -  don't despair this is quite a common problem which can be due to the watch contacts needing cleaning or a fault with the charge cable, see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

There are many features on the watch that can drain the battery quite quickly. If you want to extend the time between charges once you get it charging again see How to resolve the Major issues causing short battery life. 

Author | ch, passion for improvement.

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‎03-04-2022 08:30 - edited ‎06-10-2023 10:48

In response to Guy_

‎03-04-2022 08:30 - edited ‎06-10-2023 10:48

Hi there, @lfdepippo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they're now helping you. 

Maria | Community Moderator, Fitbit


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