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Versa 3 won't turn on or charge

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‎03-23-2022 15:36 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

‎03-23-2022 15:36 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

Have charged the fitbit for 4 hours and cannot get it to turn on

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎03-23-2022 23:20

‎03-23-2022 23:20

Hi @PoultneyM  -  try pushing the side button indentation by squeezing the watch between first finger and thumb, the button doesn't work with a finger nail.

 

Also check the charge cable and power source - see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

 

If it's not that take it back for a refund and get a new one.

Author | ch, passion for improvement.

View best answer in original post

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2 REPLIES 2

‎03-23-2022 23:20

‎03-23-2022 23:20

Hi @PoultneyM  -  try pushing the side button indentation by squeezing the watch between first finger and thumb, the button doesn't work with a finger nail.

 

Also check the charge cable and power source - see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

 

If it's not that take it back for a refund and get a new one.

Author | ch, passion for improvement.

Best Answer

‎03-24-2022 06:45

In response to Guy_

‎03-24-2022 06:45

Hi there, @PoultneyM. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

 

Have a good day. 

Maria | Community Moderator, Fitbit


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