Versa 3 won't turn on or charge

[SarahG52]

My Versa 3 has completely died won’t charge or turn on screen is completely blank please help

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SarahG52. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, please try restarting your Versa 3. For instruction, see How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, confirm that you've tried the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

[SarahG52]

Hi there I have tried all these things and it’s still completely blank i am afraid

[MarreFitbit]

@SarahG52 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.