Versa 3 won't turn on or charge

[Aleccalk]

I had gone to the river with my family last weekend. I noticed my watch turned off while we were floating down the river but I knew it was low battery so I just assumed it was out of power but when we got back to the house I put it on the charger and now it won't charge at all. The device says its charging but won't go above 0% charged. I've tried to plug the charger into a number of different outlets with no avail. I'm not sure what to do. I only got the watch in December.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Aleccalk. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

As a first approach, please try restarting your Versa 3. For instruction, see How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, confirm that you've tried the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If none of the above has done the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.