Versa 3 won't turn on or charge

[Jennykim]

Hello!

I’ve had quite a few problems with my Fitbit versa 3 and it never seems to be working correctly.

• The battery life only lasts 24 hours. I’ve tried everything under the sun to extend the battery life but it never lasts
• Sometimes the Fitbit is frozen with the logo. It won’t restart or turn off and I have to wait for the battery to die 
• Now the Fitbit won’t even turn in after a few hours of charging. I tested my other tech and the charger was working

Does anyone else have endless issues with their Fitbit? Honestly I’m really disappointed by how many I’ve had with the Fitbit. 

Moderator Edit: Clarified subject

[N8teGee]

Hi @Jennykim.

I'm sorry to hear that your Versa 3 isn't powering on. I think the best option will be for you to contact customer support (here). They will be able to check the warranty status and advise you of what options are available. 

[MarreFitbit · Accepted solution]

Hi there, @Jennykim. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand how you must be feeling. 

In addition to the steps you've done so far, I suggest trying the following:

• Clean the charging contacts on the back of your Versa 3 using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If you manage to bring your Versa 3 to life, but the battery keeps draining, may I know if you're using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

However, I'd like to share with you that the battery life will depend on how frequent certain features are used in general. Because you're using an Always-On Display clock face, I'd recommend changing the clock face to another one made by Fitbit and monitor your it's behavior in the next day. Additionally, try turning off this setting by opening the Settings app on your watch > Display > Always-on display.

If none of the above has done the trick, as @N8teGee has suggested, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.