Versa 3 won't turn on or charge

[ZMzm]

My screen is black and my watch won’t charge. There is also no vibration.

I have tried to reset the watch but it is unresponsive.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ZMzm. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please try the following tips and recommendations:

• Clean the charging contacts on the back of your Versa 3 using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

[angieJ1972]

The last update killed my Versa 3. It was working fine, ran the update and the next day it was dead. I contacted Fitbit and they offered 35% discount on a new watch. No thanks! I’m switching to a Garmin Venu Sq. Much better watch and way better support!

[MarreFitbit]

Hi there, @angieJ1972. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

[SunsetRunner]

This exact same thing happened to me at almost the exact same time.  I just had this watch replaced a month ago.  

[ZMzm]

I have tried all of the above and it still not working.

[Arumr]

Same problem for me too.. After update my side buttons stopped working and then screen is blank now.. any help is appreciated! 

[Huts]

I wonder if this is happening to lots of users. Mine stopped working yesterday as well