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Versa 3 won't turn on or charge

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‎10-01-2022 21:21 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎10-01-2022 21:21 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

It's currently the holidays so i just left my Fitbit on my shelf for a couple of days and decided to charge it even though I wasn't touching it it still died after 3 days?? After leaving it for a couple of days I realised it was not turning on. I've checked my charger and it seems perfectly fine. I have tried to hold the button, but usually, when you hold the button it typically vibrates however I did not feel and vibration.

 

Moderator Edit: Clarified subject

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‎10-03-2022 10:54

‎10-03-2022 10:54

Hi there, @Monica_Nguyen. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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