Versa 3 won't turn on or charge

[Klaudia94]

My Fitbit versa 3 switched itself off and there was still 40%, now it won't switch on at all.

I tried everything, holding side button For ages, cleaned charging port and charger, charged the watch over night, swiping the screen.

I have the watch for only 4 months and I mind it


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Klaudia94. Welcome to the Fitbit Community Forums. Thanks for taking the time to troubleshoot the issue with your Versa 3 before posting here. I understand where your concern is coming from and how you must be feeling as your Versa 3 is not that old. We're here to help! 

I've seen you contacted our Support Team after posting here and they've already assisted you. Please stay tuned for updates on your case. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[PeterP67]

I have 100% the same problem like Klaudia94 and I have no idea to solve my problem. I need a quite specific help like a manual with detailed steps. 

[Guy_]

Hi @Klaudia94 @PeterP67 - the charge cable can be an issue see all instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

You can get a replacement charge cable under warranty and failing that a replacement watch but best to start with the cable as a replacement watch if not necessary means you may get a refurbished one to replace your new one.