Hi there, @MsAugust. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not turning on or charging. I understand where your concern is coming from, I will do my best to help you with this!
As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Versa 3.. I would recommend trying this maybe twice in a row if a first try doesn’t work.
Additionally, please find below some tips to best charge Fitbit devices:
- Use only genuine Fitbit charging cables
- Use only UL-certified wall chargers
- Avoid USB battery packs
- Charge at room temperature
For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:
- A computer
- A Wall A/C to USB adapter, commonly found with smartphones
- A DC to USB adapter (vehicle power port)
Regarding your inquiry, please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty
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