Versa 3 won't turn on or charge

[Corrinajade77]

I’ve had a Versa 3 for a little over 2 years, it’s been absolutely fine, no problems at all until a few days ago when I took it off charge and it’s been showing a black screen ever since.. If I leave it for a few hours then press the button, it flashes white but goes back to a blank screen. Occasionally if I press the button, it shows me the menu and I can scroll through, but the screen is still white - just slightly see through! It’s counting my steps still, syncing with the app fine, measuring my sleep.. I just can’t see anything on the screen! I’ve tried resetting multiple times but nothing happens. Any tips? Thank you!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Corrinajade77. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not charging nor turning on. I understand your concern, I will do my best to help you with this! 

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Luxe once again. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)