Versa 3 won't turn on or charge

[VeeDubz82]

Hey looking for some help....my versa 3 has totally died and I can't get any sort of power into it and have no idea how to reset it, if I even can do that....any advise much appreciated. Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @VeeDubz82. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 3 is not turning on. I understand your concern, I will do my best to help you with this!

By any chance, did you stop wearing your Versa 3 for quite some time? As per the description of your post, it seems like your Versa 3 might have gone flat with the battery.

Sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 3 once again. I would recommend trying this maybe twice in a row if a first try doesn’t work. 

[MICKEY342K]

I have the same issue. My watch was misplaced while my husband was hospitalized for several months. I cannot get it to charge or power up. Any suggestions?

[VeeDubz82]

Hi @MarreFitbit 

Thank you for your reply...

I have tried all of your suggestions and its still not working.  I will order a new charging cable and see if that helps...apart from that I am at a dead end here as no phone repair places will touch my fitbit, they say it's made cheap so as well buying another.

[Ginagee2]

mine has done exactly the same on NYE.  totally died, not responding to charge or restarts.  Mine was less than 2 years old.

[VeeDubz82]

I have had mine just over the 12 months