Versa 3 won't turn on

[Sophs26]

I really need help. I cannot switch my Fitbit Versa 3 on. I've done what people have suggested and held all the buttons to reset it and I've charged it for hours. Nothing is working. Please help me, I've only had this watch for two weeks 😞 

Moderator Edit: Clarified subject

[Dortiz81]

Hi, it's charged. While on the charger it will glitch a few times as if it was attempting to come on, but it never does.

Sent from my Metro by T-Mobile 5G Device
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[Guy_]

@Dortiz81 - try holding the button for 10 seconds.

How do you know it's charged?

[DanielC81]

I've tried the instructions and it still won't turn on.

[LizzyFitbit · Accepted solution]

Hi everyone, and welcome to our new members.

Thank you for sharing your experience and troubleshooting. If your Versa 3 display is unresponsive, try restarting it by doing the following: 

• Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.
• For more information please see How do I restart my Fitbit device?

If the issue persists, please get in touch with our Support team. Hope this helps!

[Pankajtiwari101]

Same issue.. My Fitbit Versa 3 only used less than 3 weeks.. Since morning its switched off with 58% battery as I can see in the app.. Unable to switch it on.. Did follow up on suggested steps but nothing work. Very Disappointing

[LizzyFitbit]

Hi there, @Pankajtiwari101.

I'm sorry your Versa 3 is having this behavior, and thanks for trying the steps suggested in this thread. I went ahead to check your details and I noticed you already have a case created. Because our Support team has access to all your details, my best advice is to keep the communication with them so you can receive more information and help. I hope we can get you back on track soon.

[AnnaMag]

Same here. I finally just called for a replacement.

they are saying they have tried all of these steps

Moderator Edit: Merged replies

[LizzyFitbit]

@AnnaMag Welcome to the community forums.

Thanks for joining this thread and your efforts while troubleshooting your Versa 3. While I'm glad you're about to receive a replacement, I appreciate your feedback as it'll help us to keep working on our devices. I'm sure our Support team will continue helping you, so please follow up with your email case should you have any further questions.