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Versa 3 won't turn on

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‎08-15-2022 05:20 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-15-2022 05:20 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

The screen is blank, the button doesn't work, and my phone can't connect to the Fitbit. Last sync was around midnight, and it was recently charged. It says there is an update waiting to be completed.

 

How do I restart the device without connecting? 

 

Moderator Edit: Clarified subject

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‎08-15-2022 08:50 - edited ‎07-16-2023 03:42

‎08-15-2022 08:50 - edited ‎07-16-2023 03:42

Hi there, @ShanninH. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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