Versa 3 won't turn on

[Panni1313]

My 1 year old versa 3 suddenly stopped working...have tried everything to switch on but it seems it is dead.

Pl help

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Panni1313. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

To better assist you, would you mind sharing the steps you've tried?

In the meantime, make sure you've restarted your Versa 3 as suggested here How do I restart my Fitbit device? 

If the restart has not worked and your Versa 3 didn't vibrate while performing the restart, I suggest trying the following:

• Clean the charging contacts on the back of your Versa 3 using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

Hope that helps. 

[Panni1313]

I have tried this also..there is no response...versa is dead

[MarreFitbit]

@Panni1313 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Toother]

This just happened to mine after an update few days ago. Worked fine, did the recommend update on a full battery and few hours later completely dead. Won't turn on, no vibration,  no lights. Did all the recommend troubleshooting by Fitbit support and their like, so sorry your past your warranty here's 35% off your next Fitbit purchase.  Good luck and maybe purchase another smart watch brand.  This isn't the 1st time I've had issues with a product just over the warranty period.  No more Fitbit for me.

[MarreFitbit]

Hi there, @Toother. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.