Versa 3 won't turn on

[antbail]

My Versa 3 won't turn on.  When charged, the screen stays black but it emits a short soft vibration like a pulse which does not stop until it is out of battery.  When I press the side button, I feel a short vibration but the pulse continues.  I've tried holding the button for 10 seconds and also 20 seconds and nothing happens. Please help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @antbail. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

As a first approach, please confirm that you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?

If the above was performed correctly, I suggest trying the following:

• Clean the charging contacts on the back of your Versa 3 using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If none of the suggested above seems to work, I recommend to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Hope this helps. 

[antbail]

Yes – I have completed those steps – the screen remains dark and the versa continues to give short vibrations that are about 3 seconds apart

[MarreFitbit]

@antbail I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.