09-08-2022
04:15
- last edited on
12-18-2022
17:17
by
MatthewFitbit
09-08-2022
04:15
- last edited on
12-18-2022
17:17
by
MatthewFitbit
My Versa 3 won't turn on. When charged, the screen stays black but it emits a short soft vibration like a pulse which does not stop until it is out of battery. When I press the side button, I feel a short vibration but the pulse continues. I've tried holding the button for 10 seconds and also 20 seconds and nothing happens. Please help!
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
09-08-2022 04:46 - edited 11-22-2023 03:51
09-08-2022 04:46 - edited 11-22-2023 03:51
Hi there, @antbail. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from.
As a first approach, please confirm that you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?
If the above was performed correctly, I suggest trying the following:
If none of the suggested above seems to work, I recommend to perform a factory reset by following these steps:
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-08-2022 04:46 - edited 11-22-2023 03:51
09-08-2022 04:46 - edited 11-22-2023 03:51
Hi there, @antbail. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from.
As a first approach, please confirm that you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?
If the above was performed correctly, I suggest trying the following:
If none of the suggested above seems to work, I recommend to perform a factory reset by following these steps:
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-08-2022 04:55
09-08-2022 04:55
09-08-2022 05:19 - edited 07-14-2023 03:45
09-08-2022 05:19 - edited 07-14-2023 03:45
@antbail I appreciate you had followed the tips and recommendations provided above.
At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...