Versa 3 won't turn on

[Dksingh]

My Fitbit versa 3 doesn’t charge anymore, doesn’t turn back on. We have cleaned the charging pin and tried restarting multiple times, it doesn’t work. This was purchased last year July. Need some help as we don’t have a service centre here in India.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Dksingh. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Note that we don't have repair centers in any country where Fitbit devices are sold.

Regarding the battery issue, before considering other options, I'd like to confirm that you've tried all tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? 

Keep me posted. 

[Dksingh]

I have tried most of the options but it doesn’t turn on. It is dead and doesn’t charge.

[MarreFitbit · Accepted solution]

@Dksingh I appreciate you had followed the tips and recommendations provided above.

To better assist you, may I know if your Versa 3 does vibrate when trying to perform the restart or whenever you connect it to the charger? If so, as our last resort, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.