Versa 3 won't turn on

[Jonathank1978]

Hello. The wife's Versa watch, gold color, powered OFF and will not power ON since Sat Dec 18th. It was purchased Aug 15th 2021. Is there a method to resetting it? 

Moderator Edit: Clarified subject

[Guy_]

Hi @Jonathank1978  - it may be simply a matter of charging it. Sometimes they don't charge well or at all, see here how to deal with it. How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Of course it may be something else, so post back if it's not fixing it.

Your post has been moved to the Versa 3 forum where such matters are posted.

[willjoe]

If your Versa 3 display is unresponsive, try restarting it by doing the following: Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

Regards,

Will

[Jonathank1978]

All of those steps, failed. The disoplay occasionally goes on with 0% battery. The charger for my Fitbit Sense works perfect, just not for hers. 

[Guy_]

@Jonathank1978- it show signs of a failed factory reset for which there is nothing to be done. It will show 0% when the battery is flat and nothing if there is a charge on it. You can verify this by charging using a PC and listen to the connect / disconnect sounds which will probably be repetitive.

If that is not the case post back again.