Versa 3 won't turn on

[IvelinaA]

My Versa 3 glitch, turn of and dasn’t work at all

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @IvelinaA. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[IvelinaA]

It is not responding at all, it may be wet because I wash dishes whit it

[MarreFitbit · Accepted solution]

@IvelinaA I appreciate you had followed the tips and recommendations provided above.

As our last resort, I suggest performing a factory reset on your Versa 3 by following the steps below:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.