help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-22-2023 13:48 - last edited on ‎08-15-2023 08:10 by Fitbit Moderator

‎07-22-2023 13:48 - last edited on ‎08-15-2023 08:10 by Fitbit Moderator

Last weekend I noticed my versa 3 stop working. tried charging in 10 minutes it became hot. I had reached my hand into a kiddo pool of water when working j. the yard. It was just a second and it's been drying for a week but it still won't power on.  Please help, I've only had the Versa 3 for a year and a half. 

Moderator Edit: Clarified subject

Best Answer
Labels:
4 REPLIES 4

‎07-22-2023 18:07

‎07-22-2023 18:07

Mine stopped working randomly on Monday last week too - no warning and no reason for it. Didn't stick it in a pool though, but it just bricked up. It turns on if the charging cable's attached, but it just keeps cycling and never starts up.

Best Answer

‎07-22-2023 22:58

‎07-22-2023 22:58

Same problem here but it started after a shower, went off and never went on again. I tried to get help from the chat they suggested to clean the phone with I did and than told me that I should get an email regarding my warranty 😒😒I have the watch almost 2 yeas so.. Quite annoying 

Best Answer

‎07-23-2023 08:28

‎07-23-2023 08:28

Mine started with this problem and then the screen stopped working and then the entire thing stopped. It took me three weeks of trying to contact a person at Fitbit only to find out that nothing can be done. They offered me a 35% discount on a new watch and that’s it. I had mine for 18 months and now I need to pay a few hundred more for another one??? No thank you!  I’ll never own another again!  Fitbit sucks!  What a scam!

Best Answer

‎08-15-2023 01:11

In response to Hsyrbfisjavxmdu

‎08-15-2023 01:11

I'm still waiting for my replacement Versa 3 to arrive. 

  • Order was placed in mid-July; with an expected in-stock date of 21/07/2023.
  • On 17/07/2023 this got changed to 04/08/2023. 
  • On 31/07/2023 it changed again to 18/08/2023
  • On 14/08/2023 it changed to 01/09/2023.

I've contacted support multiple times, and each time they've assured me and pretty much guaranteed that stock will be arriving on the expected date shown. Looks more like they bump the stock arrival date by 2 weeks every 2 weeks (4 days before it's supposed to arrive).

I've also seen on the forum chatter about the product being discontinued. I wonder if it really is just never going to come.

Best Answer
0 Votes